TERMS AND CONDITIONS

1. These are the terms and conditions for getting access to Yubo’s Admin Panel and Bot Builder.

2. Using this Admin Panel, you (Client) can create an instance of Yubo Chatbot which you may integrate into your website to attend your visitors 24x7 through text chat only. Yubo may collect visitors’ contact details and chat logs in its CRM.

3. Look and Feel / Frontend of the bot on the website: It will be a chat window with a custom color scheme as per your Yubo Window Settings adjusted by you. The chat window shall be put in the form of an embedded view that can be seen functional on all the channels.

4. Yubo will become intelligent through the ‘Your Story’ Section of the bot builder and shall deploy AI and NLP to start responding to your website visitors.

5. Intelligence through the other tools of bot builder i.e., Conversation Flow, Intents and webhooks, is not available in the basic version of Yubo and will require a signup for the Pro version of Yubo.

6. The Yubo ChatBot shall be used as an assistant to help your website visitors in replying to queries whose answers are mentioned in ‘Your Story’ Section. Any information not mentioned in the ‘Your Story’ section will not be known to Yubo. You can re-train Yubo around such required intelligence as per the need from time to time through ‘Your Story’.

7. Client understands that making a chatbot ‘intelligent’ is an ongoing and evolving process. Yubo can be made more intelligent from the Admin section by monitoring the FallBack option. Client shall keep checking the ‘Fallbacks’ section to know Yubo’s failures and will improve content in ‘Your Story’ section.

8. ‘Your Story’ section, through all its sub sections can accept a maximum of 1600 x 5 = 8000 Characters.

9. Hosting / Servers: Yubo is a SaaS app and shall be hosted on Yugasa’s Cloud Partner Servers and there will not be any additional expense for any hardware maintenance at client’s end.

10. Concurrency: Yubo will be able to handle upto maximum 2 concurrent users asking different queries at the same time with an uptime of 97%. The promised uptime is calculated on the monthly basis.

11. Branding and Whitelabeling: There will be a Yubo logo on the chatbot window at bottom with a link to www.helloyubo.com. Client, in no eventuality, shall remove that logo or its link while using the chatbot on his or her website.

12. The Bot will come with single language support and that is English. For the areas where Yubo will be trained in, Yubo will use Natural Language5. Processing (NLP) algorithms to be able to understand the intent of the questions put to it and will respond to those questions accordingly.

13. No Support to following features:

• Client understands that for the basic Yubo version, there will not be any support or training from Yugasa Software Labs. Only paid support can be bought from Yugasa for basic Version.
• There will not be any voice support by the bot. Basic Yubo will support only text chat.
• No social media integration is included in the Yubo Basic version.

14. There can be different behaviour of Yubo’s window based on the browsers default offerings.

15. Yugasa Software Labs Private Limited holds strict restrictions for using Yubo Chatbot in encouraging or promoting any illegal, anti-social, abusive, harassing, threatening or any other such activity which can be harmful for any individual or to the society as whole. Yugasa holds full rights to immediately remove the bot from the client’s website without any prior notice to the client in case Client is detected to be violating any of the above stated security conditions.

16. If Yubo is removed from the website after using it once, then redeploying Yubo on the same website in future will act as a new instance. This means that any historical data related to intelligence, communication and Fallbacks etc will be lost after removing Yubo.

17. No data or access of the Admin section shall be continued to be provided to the client in case he / she stops using the license(free or paid) of Yubo after whatsoever time.

18. Any third party issues like client’s website or other platform not working may cause Yubo to stop working on that platform. Yugasa Software Labs or Yubo is not responsible for any such shortcomings or issues.

19. Yubo will not be responsible for bringing business leads on the client's website / app. Visitors landing on the client's website will be able to talk to Yubo on their discretion for collecting necessary information.

20. Yubo does not guarantee any kind of resolution to the visitor’s grievances when implemented for support purposes.

21. Any failure of Yubo in satisfying the visitor in solving his query will have no obligation on Yugasa Software Labs Pvt Ltd.

22. Implementation of Yubo is free from technology constraints of the client’s website.

23. Any additional feature other than Yubo Basic shall be quoted additionally and shall be charged separately in both Integration fee and License fee.

24. Yugasa holds complete rights to update or modify or add to any of the terms and conditions before or after Yubo is deployed on client’s website at any time without any prior notice to the Client.